Hyundai dealerships introduce new mobile service across U.S.

Program is designed to address service capacity limitations from increased demand due to Hyundai’s sales growth

Fountain Valley, Calif.—Participating Hyundai dealers are rolling out a mobile service program across the U.S. to help address service capacity limitations from increased demand due to Hyundai’s sales growth.

The mobile service vehicles will handle approved maintenance and routine repairs such as oil changes, tire rotations, software updates, brake pad and rotor replacements, service campaigns and wash/detailing at customers’ homes or workplaces.

After a successful dealer pilot demonstrating clear dealer and customer adoption, additional dealers nationwide will be targeted to expand the mobile service with a goal of 150 active mobile units by the end of the year.

“The introduction of dealer operated mobile service extends the current myHyundaiCare experience beyond the traditional dealership visit,” said Michel Poirier, vice president, aftersales and customer experience, Hyundai Motor America.

“Offering customers the ability to schedule maintenance at their homes or workplaces minimizes time loss and disruption, representing a convenience-driven service innovation. This modern, seamless approach aligns with contemporary customer expectations for efficient and accessible service experiences.”  

Hyundai supports participating dealerships by offering guidance on upfitting mobile service vehicles with necessary equipment, software, and Dealer Management System (DMS) integrations. Mobile services use factory-trained technicians and genuine Hyundai parts so that customers will receive the same standards of service they experience at a dealership service department.

Mobile service appointments are scheduled directly with dealers by visiting a participating dealer’s online service page and looking for mobile service options. Hyundai will provide one-on-one coaching to dealer partners to help ensure success.