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Posts published in “Columnists”

Emerging Technologies Lead to Vehicle Service Needs

Understanding new technologies can help service professionals, distributors, and suppliers increase sales opportunities while mitigating engine performance issues.

How to Win Over a Tough Customer

If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter?

Service with a Smile

A little humor can go a long way in turning an auto repair experience into a pleasurable one for customers.

Empowering Service Writers

If you sacrifice all of your free time, family time and health and well-being, you can oversee every aspect of your shop, and grow your business — but there’s a better way.

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