A little humor can go a long way in turning an auto repair experience into a pleasurable one for customers.
Posts published in “Columnists”
If you sacrifice all of your free time, family time and health and well-being, you can oversee every aspect of your shop, and grow your business — but there’s a better way.
When people tell me that I’m “so lucky” to be in a city like Denver, to have so many potential customers so close, or to be close to a main road, I laugh — our shop is literally in a hole.
Listen to Elite Worldwide's Chris Monroe share his experience — and savings — by investing in his shop's uniforms and rags rather than a paid service.
Your shop needs to both attract more positive reviews and share the excellent reviews you receive — once again, the answer is in social media.
Customers might expect a high-touch, world-class experience from large dealerships, luxury brands and the likes of Amazon, but now they can get the same experience from Joe’s Garage.
Leaders have a key role in unlocking the potential of employees, and should be a key element in the annual employee performance review.