Technology uses computer vision to assess photos of car damage and returns an appraisal as soon as the user submits photos
New York—The Hartford, a U.S. property and casualty insurer, is using an artificial intelligence (AI) solution to analyze auto damage within its auto insurance claims operations in the U.S., accelerating how quickly claims can be processed for its customers.
The AI solution is created by technology company Tractable, whose mission is to accelerate accident and disaster recovery with AI. Tractable uses computer vision to assess photos of car damage: the AI understands vehicle damage like an expert human appraiser and returns an appraisal as soon as the user submits photos. The technology opens the door to a simpler, quicker claim process.
Using AI in this way can increase the speed of processing claims from days to minutes, removing inefficiencies from the process, helping insurers and repairers agree on repairs faster, and accelerating accident recovery for drivers.
Alex Dalyac, co-founder and CEO, Tractable, said, “We are honored to announce this partnership. We see this as a testament to the quality of our technology, the maturity of our solution, and the trust in our people. Computer vision is accelerating accident recovery; the technology is here, it’s on the ground and it’s making a difference.”
Tractable develops artificial intelligence systems for accident and disaster recovery. Its AI solutions have been deployed by leading insurers across Europe, North America and Asia to accelerate accident recovery for hundreds of thousands of households. Tractable is backed by $55m in venture capital and has offices in London, New York City and Tokyo.