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Last chance for collision repairers to grade the performance of insurers

By assigning insurers a grade from “A+” to an “F,” shops can let consumers know which insurers prioritize safe and proper repairs

Portland, Ore.—More than 950 collision repair professionals around the country in recent weeks have graded the performance of the auto insurers in their state through CRASH Network’s national “Insurer Report Card” survey, but time is running out for shops to participate.

“We’ll issue the new report early in 2023 with grades for more than 75 insurance companies nationally,” said John Yoswick, the editor of CRASH Network. “But we want to get as many repairers to participate as we can, because we can produce regional reports as well if enough collision repairers participate.”

The latest “Insurer Report Card” is open at http://www.CrashNetwork.com/gradebook to shops only until Tuesday, Dec. 13.

It asks collision repairers to grade each company based on how well the insurers’ claims practices help ensure quality repairs and customer service. By assigning insurers a grade from “A+” to an “F,” shops can let consumers know which insurers prioritize safe and proper repairs and provide great customer service when consumers have a claim and which may have some room for improvement.

The “Insurer Report Card” open only to collision repairers, can be completed in as little as three minutes, and all individual shop grades and identification information remains confidential.

Shops that complete the “Insurer Report Card” and provide an email address will be sent the results to share with their customers, at no charge, once they are compiled.

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