Survey of 1,000 U.S. drivers ages 25-65 tracks how they approach vehicle repair, costs and trust in service providers.
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Survey reveals that what technicians raised, repeatedly, was not a demand for more money. It was a list of questions nobody at their shop would answer.
Automakers continue to navigate significant cost pressures and there's still a substantial gap between prices and what many households can comfortably afford.
There's often a gap between what survey scores report and what customers say when given the chance to be specific.
“We are issuing an urgent call to action across the automotive and technology sectors," says NHTSA Administrator Jonathan Morrison.
The trend has four significant consequences for aftermarket product sales, including more heavy repairs and additional replacement cycles for numerous parts.
Premium Guard Inc. previously reported in March the completion of its acquisition of key intellectual property and related assets from First Brands Group.
