Platform helps shops and fleets of all sizes work faster, streamline operations, and keep technicians turning wrenches instead of buried in admin work
Phoenix—Fullbay has launched its new, AI-native, cloud-based platform—Fullbay Next—to bring heavy-duty repair into the connected, high-tech era.
Built on a decade of commercial repair expertise, Fullbay Next helps shops and fleets of all sizes work faster, streamline operations, and keep technicians turning wrenches instead of buried in admin work.
Fullbay Next is designed to put the entire repair journey on a single, fast, mobile-optimized screen. Built with AI at its core, the system adapts to how shops of every size run, simple enough for a solo operator and powerful enough for the largest fleets.
The platform is rolling out in phases, starting with small independent and mobile shops, a segment that represents roughly 25,000 businesses in the industry. Those tools are live now, with medium and large operations to follow in a rapid rollout over the next several months.
In addition to fast page loads, a streamlined setup, light and dark modes, and multilingual support, Fullbay Next also features:
- Repair Center – A reimagined way for a shop to operate, built around how technicians actually work:
- Wrench mode – A focused technician view of repair information only, no clutter.
- Kanban board – A visual board displaying every job and its stage at a glance. Drag and drop work orders through stages with a single click.
- Quick work order – Draft a new work order in seconds, not minutes. Select the customer and unit from the board, note the issue, and finish details later.
- Cutting-edge AI, built in – Fullbay AI powers a set of tools designed to cut admin time:
- Interactive note cleanup – Voice-to-text captures and cleans up technician notes automatically.
- Image capture and review – Snap a photo to add it to a work order, or point the camera at a part and let AI review the image and flag what looks wrong.
- AI Receptionist – An AI assistant that answers after-hours and overflow calls, so no customer call goes unanswered.
- Fleet Center customer portal – Auto-provisioned accounts, and soon, a universal unit record, so fleets can see service history across all Fullbay shops.
- Modern Developer portal and API – Interactive self-service documentation, modern security, formal versioning, and expanded data exposed as native API resources, with early access opening in the coming months.
For more information about Fullbay Next, click here.
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