New relationship will improve workflow and deliver digital vehicle inspections with no additional hardware
Philadelphia—Bolt On Technology brings its digital vehicle inspections (DVI) and other revenue-generating features to management software platform Protractor, so repair shop owners can access text messaging, appointment scheduling, workflow and reporting capabilities.
Through its collaboration with Protractor, Bolt On can now integrate its cloud-based NextGear product with Protractor, delivering key benefits on any Web-enabled mobile device. Shop managers who use Protractor software can take advantage of NextGear with no long-term contract, no additional hardware, and no steep learning curve.
NextGear capabilities available within the Protractor platform include:
- Customizable and Unlimited DVIs – Expand digital vehicle inspection capabilities with no limits, giving customers vehicle condition photographs and videos and Bolt On’s red/yellow/green-light vehicle health reports.
- Two-way text messaging with customers – Provide status updates and request approvals via text message; send detailed DVIs for fast scanning and easy comprehension; include videos and photos in the messages so customers can see exactly what the techs are recommending and why.
- Advance appointment scheduling – Schedule return appointments and other routine maintenance in advance; track mileage, past appointment history, and oil type to create an accurate prediction of when the vehicle will be due for service again; and increase future business and confirmed appointments.
- Workflow Manager – View and track the status of any vehicle in the shop; integrate the appointment calendar for easy scheduling; assign work to technicians and track their time; and customize Workflow Manager for an at-a-glance assessment of the day’s jobs.
- Mobile Payment and Financing Options – Pull customer and work order information from Protractor and text invoices directly to customers, allowing them to pay for services from their smart phone using Text to Pay technology. You can also offer customers primary and secondary financing options to help them afford repairs they may not have otherwise.
- Customer and business reporting – Streamline day-to-day tasks with custom reports that provide a thorough look at critical business and financial data; create personalized, easy-to-read invoices; include recommendations for next visits along with coupons to encourage repeat business; and easily modify and create inspections with a drag-and-drop interface.
“Protractor and BOLT ON share the goal of helping shops grow and succeed with cutting edge technology,” said Mike Risich, founder and CEO of Bolt On Technology. “Shops using this leading management system can enjoy everything NextGear offers trouble-free, improving the customer relationship, resulting in more sales, higher AROs and steady traffic in the repair bay. And Bolt On shops can now seamlessly take advantage of one of the top programs in the industry.”
Data shows that DVIs can increase AROs by nearly 40 percent when vehicle owners can see and more fully understand the nature of the repair. DVIs enable shops to photograph a vehicle’s condition, track the repair process, build robust customer profiles and communicate inspection summaries and images via text message.
A repair shop can, for example, send the customer a picture in real time of worn brake pads, threadbare tire treads, or a cracked timing belt, along with a picture of what that part is supposed to look like and a complete vehicle health report with technician’s notes. Aside from increased AROs, customers appreciate the transparency DVIs provide. To date, Bolt On shops have sent more than 60 million repair photos to customers’ cell phones.
NextGear is available for a monthly fee of $199. There’s no annual subscription or long-term commitment, so shops can pay month-to-month.