“We’re honored to be recognized by our guests and by J.D. Power for the sixth time in a row,” says president and CEO
Houston—Christian Brothers Automotive (CBA) has earned the highest ranking in customer satisfaction, receiving top honors in the J.D. Power 2025 U.S. Aftermarket Service Index (ASI) Study for the sixth consecutive time.
In the 2025 study, CBA scored 855 out of a possible 1,000 points, 39 points above the segment average. The brand also ranked No. 1 in five of the study’s seven key factors:
- Ease of Scheduling/Getting Vehicle In for Service
- Service Advisor Performance
- Service Advisor Courtesy
- Service Facility
- Quality of Work
“We’re honored to be recognized by our guests and by J.D. Power for the sixth time in a row,” said Donnie Carr, President and CEO of Christian Brothers Automotive. “This award is a reflection of the care and commitment that our franchisees and team members put into every interaction. At Christian Brothers, we believe car care should feel like people care, and this recognition demonstrates that we’re doing just that.”
The J.D. Power U.S. Aftermarket Service Index (ASI) Study evaluates customer satisfaction among U.S. vehicle owners who visited an aftermarket service facility in the past 12 months. Now in its sixth year, the study measured responses from 10,348 vehicle owners across seven factors, including quality of work, service advisor courtesy, scheduling ease, and overall service experience.
CBA was founded in Mission Bend, Texas in 1982.
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