Robert Grieve of Nylund’s Collision Center anticipates the shop-DRP relationship will disappear and shops who rely on the current business model will need to replace it.
Change is on the horizon for collision repair — and education will lead the way
FROM LEFT: Nylund's Collision Center's GM of the front end John Groome, GM of the backend Brian Forester and owner Robert Grieve stand before a vehicle to be delivered to a customer. All repaired cars are driven into the shop's showroom for customer delivery with the customer's name on a welcome sign on a pedestal. "It delivers on the customer experience," Grieve says.