Did the tech find the work and then the advisor sold it or, did the advisor sell it and the tech confirmed it? The answer should be “yes."
Posts tagged as “Dave schedin”
Tech wages are the number one reason that has created the automotive industry tech shortage. Not high school shop classes or trade centers going away.
I have come to understand that people are motivated by more than just money. Money is a great motivator — but to some, it can be third, fourth or even further down their motivation list.
Creating workflow systems to drive cash flow is like building a superhighway and it takes a focused, intentional effort to build a highway you can drive 70 MPH for hours.
Whether you are investing for the first time, or reinvesting from created cash flow, your investment into workflow systems, new equipment, training or other business elements requires due diligence.
Peace of mind is what customers want when they leave your shop today. Go pro. Be professional in your value presentation skills with your customers. Service advisor workshops and webinars are a good place to start.
The most ethical thing you can do for your customers is to be profitable so you can afford to give them industry-leading warrantees, hire the best of the best and still be here amidst any economic crises.