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Posts published in “Columnists”

The decline of vehicle ownership and what to do about it

On-demand vehicles and ride-sharing will continue to have an impact on our industry, but how it will impact your business will depend greatly upon your company’s organizational views.

The best-kept secrets to dealing with sales objections

When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It’s too much money”, or “I’d like to think it over" — because they don't know how to handle objections.

Are you aligned? Is your business?

To maintain strategic alignment, a company’s employees, culture, structure, and process have to flex, adapt, and react as the strategy itself shifts.

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