Your shop needs to both attract more positive reviews and share the excellent reviews you receive — once again, the answer is in social media.
Posts published in “Columnists”
Customers might expect a high-touch, world-class experience from large dealerships, luxury brands and the likes of Amazon, but now they can get the same experience from Joe’s Garage.
Leaders have a key role in unlocking the potential of employees, and should be a key element in the annual employee performance review.
Your brand — your image — is built on promises kept, not just good intentions. And there’s nothing more dangerous than a customer who feels betrayed.
It is imperative that shops are prepared to service ADAS, especially considering that many ADAS parts are expensive, generate profit, and can be easily damaged.
Tips for entry-level techs and some advice for what they don’t always teach in the classroom.
After deciding college wasn’t for her, Colorado's Jodie Cordova began charting a long and successful career in automotive that continues today.
