Scheduler makes it easy for customers to schedule services on their own time while helping shops streamline operations
San Francisco—Shop-Ware, a cloud-based shop management platform for independent auto repair shops, has announced its new Online Service Scheduler designed to make it easy for customers to schedule services on their own time while helping shops streamline operations.
Seamlessly integrated into the Shop-Ware platform, the scheduler enables customers to book services at their convenience and outside of business hours. The automated system allows shop staff to spend less time answering phones and dealing with scheduling. Fewer distractions and interruptions mean staff have more time to focus on other tasks.
Beyond basic appointment scheduling, other benefits include:
- 24/7 availability: Today’s customer demands modern, around-the-clock conveniences such as online accessibility. No more missed calls or even the need for a call.
- Seamless integration: A directly integrated, unified calendar reduces manual updates and eliminates errors. From tracking openings to syncing workflows, organization is key.
- Automated reminders: Sent via email or text, these notifications reduce no-shows and allow appointment changes to keep the shop schedule full.
- Smart scheduling rules: The system prevents double bookings and ensures that technicians’ workloads are balanced.
- Upsell Opportunities: Customers can be reminded of suggested services they previously declined, leading to increased ticket sizes and healthier vehicles.
To learn more about how Online Service Scheduler can transform shop operations, visit Shop-Ware.com.
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