Survey of 1,000 U.S. drivers ages 25-65 tracks how they approach vehicle repair, costs and trust in service providers.
Posts tagged as “survey”
The quick, anonymous survey provides participants with data on key metrics, including labor rates, revenue growth, appointment lead time and technician demand.
Topics include inventory and parts management, mobile services, shop finances, service offerings, and technician efficiency and compensation; survey closes Sept. 30.
Responses to this survey and the others in the series will help drive ASE certification standards as well as technical training.
Survey finds only 1 in 4 shops that list destructive weld testing on their estimates are actually paid for it on a regular basis, down from 37 percent.
Costs for repair parts, auto services, fuel, electricity, insurance, and more continue to rise as total price tag of ownership increases.
Body shops evaluated how well each insurer’s policies, attitude and payment practices ensured quality repairs and customer service for motorists.
