Most shops “sell” parts and labor with dollars attached to it as their value. However, what customers really want to buy is peace of mind.
Posts tagged as “computrek”
Find out how close they are to a “top performer” before proceeding and spending time and resources with the applicant.
Implementing a process that assesses the candidate prior to hiring will determine if they are a natural top performer for your position.
"If you were an employee, how would you like to be led — as a dedicated employee with personal job responsibility or be controlled and managed?"
"Low self-esteem hits home in the shop when it undervalues your service and that lowers your hours/RO, despite how much you perceive yourself as a 'service-oriented, friendly, kind and an attentive listener.'"
This is part two of a four-part series by Dave Schedin, who has more than 40 years in the automotive field and has coached shops to higher profitability since 2006.