Peace of mind is what customers want when they leave your shop today. Go pro. Be professional in your value presentation skills with your customers. Service advisor workshops and webinars are a good place to start.
Posts tagged as “computrek”
The most ethical thing you can do for your customers is to be profitable so you can afford to give them industry-leading warrantees, hire the best of the best and still be here amidst any economic crises.
Most shops “sell” parts and labor with dollars attached to it as their value. However, what customers really want to buy is peace of mind.
Find out how close they are to a “top performer” before proceeding and spending time and resources with the applicant.
Implementing a process that assesses the candidate prior to hiring will determine if they are a natural top performer for your position.
"If you were an employee, how would you like to be led — as a dedicated employee with personal job responsibility or be controlled and managed?"
"Low self-esteem hits home in the shop when it undervalues your service and that lowers your hours/RO, despite how much you perceive yourself as a 'service-oriented, friendly, kind and an attentive listener.'"