The number one reason a customer will leave you is for lack of appreciation, and the vehicle final delivery and invoice is critical in raising customer satisfaction
Posts tagged as “computrek”
Tech wages are the number one reason that has created the automotive industry tech shortage. Not high school shop classes or trade centers going away.
Most shops “sell” parts and labor with dollars attached to it as their value. However, what customers really want to buy is peace of mind.
Creating workflow systems to drive cash flow is like building a superhighway and it takes a focused, intentional effort to build a highway you can drive 70 MPH for hours.
Implementing a process that assesses the candidate prior to hiring will determine if they are a natural top performer for your position.
What pay and/or benefits would you need in place to actually have your top performers all producing at top performer levels?
A wrong incentive plan can demotivate service advisors. But more often than not, I see the opposite, where the pay plan is overpaying for the results being produced.