“It’s exciting to be part of the next generation of luxury EVs — this is going to be in the history books one day,” says Mandy Wynn, DCR
Mentor, Ohio—DCR Systems has announced that its Mentor, Ohio, location is becoming a Rivian Certified Collision Center. DCR Systems is a dealer-based turnkey collision repair model. In addition to opening its own calibration center, Calibration Connection, the company operates nine production cells in four states: Ohio, Massachusetts, New York and North Carolina.
“It’s really important for our company to stay on the cutting edge of new technology and developments and be prepared to repair electric vehicles (EVs) properly in the future,” said Michael Giarrizzo, president and CEO of DCR Systems. “Having OEM certifications such as Rivian’s will help us do that.”
DCR Systems approached Rivian in 2022 to discuss the certification process. After the auto manufacturer visited DCR Systems’ facility, they went through the application process together.
Throughout the process, DCR Systems staff has worked closely with the Rivian team to ensure they have the required equipment and are properly trained. In addition to in-person education, Rivian has a dedicated portal with vehicle-specific training videos.
“Rivian has been extremely supportive with the onboarding process and more importantly, open to feedback provided to make the process smoother for certifying shops in the future,” said Mandy Wynn, national training and support manager at DCR Systems. “DCR is ready to repair Rivian’s fleet of EVs.”
In May 2023, Wynn and DCR Systems’ team members Carrie Hehr, production lead, and Bill Raikes, master tech, attended the first Rivian Summit in Bloomington, Ill., which included a tour of the OEM’s manufacturing facility.
“It’s exciting to be part of the next generation of luxury EVs,” said Wynn. “This is going to be in the history books one day.”