Provides dealership operations with real-time visibility into the customer service process by diagnosing unapplied time and other productivity losses
Maple Plain, Minn.—ServiceVision, Mobile Dealer Data’s (MDD) service department cycle time management tool, provides dealership operations with real-time visibility into every step of the customer service process.
As a cycle time reduction and automated service workflow module, ServiceVision diagnoses unapplied time and other productivity losses so they can be converted into revenue generation.
Warren Weimer, Service and Parts Director for Corwin Toyota, Colorado Springs, Colo., installed ServiceVision earlier this year and said it contributes a 40% to 60% improvement in service bay turn for the dealership’s 16-bay Express Maintenance department.
The tool allows real-time monitoring of every step in the express service process, from check-in to drive-off. “With this cycle time tool, we know at the 40-minute mark whether we’re having an issue with a particular delivery,” Warren said. “And it helps us meet our delivery promise.”
He cited these improvements:
- 64% of customers are now on their way within 60 minutes
- 96% of services completed within 90 minutes
- Average wait times slashed from 2.5 hours to 90 minutes
“I have a quick snapshot of capacity and can book that appointment today, so it doesn’t float down the street to a competitor,” Warren said. “And customer communication is much more efficient.
“Including the advisor’s write-up time, ServiceVision notifies us at the 40-minute mark of our promised delivery time if there is an issue with a particular delivery, so we can get help on that job to meet our delivery promise.”
ServiceVision is one of four real-time location service solutions from DealerVision, Mobile Dealer Data’s all-in-one solution for optimizing dealership operations and boosting profitability.
The suite includes:
ReconVision, for automating and accelerating the reconditioning process
KeyVision, for eliminating key losses and streamlining key management
StockVision, for Real-time inventory control for maximum efficiency
ServiceVision, for cycle time reduction and automated service workflow module
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