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Florida lawmakers pass bill to stop auto glass fraud

Legislation addresses growing fraud by glass repair facilities that lead to legal fees and increasing insurance rates — lawsuits in Florida increased by almost 6,000%

Tallahassee, Fla.—The Florida Legislature this week passed legislation to address growing fraud by dishonest glass repair facilities that lead to large legal fees and increasing insurance rates. The bill, SB 1002, sponsored by Senator Linda Stewart (D-Orlando) and Representative Griff Griffitts (R-Panama City Beach), will help ensure passenger safety and protect consumers from predatory auto glass claims and litigation. The legislation now moves on to the Governor’s office to be signed into law.

“The legislation passed by Florida lawmakers this week will help reduce fraudulent activity, improve safety conditions in Florida, and shield consumers from rising insurance rates,” said David J. Glawe, President and CEO of National Insurance Crime Bureau (NICB), which supported the bill.

Auto glass lawsuits in Florida increased by almost 6,000% from 2011 to 2021. Florida was also the leading state for auto glass claims in 2020 with nearly half a million claims filed. NICB reviews thousands of suspicious auto glass claims submitted by bad actors, and in combination with Arizona, Florida accounted for 74% of all questionable auto glass claims filed in the United States that year.

The average glass repair in the United States in 2020 cost $294, compared with the average repair cost of $436 in Florida, representing a 59% premium for insurance claims involving auto glass. Fraudulent conduct ultimately impacts every consumer as unlawful claims lead to higher insurance premiums.

In 2022, NICB joined the Personal Insurance Federation of Florida, the Florida Justice Reform Institute, and other stakeholders to help launch an initiative known as Fix the Cracks. The mission of the Fix the Cracks initiative is to address the growing problem of auto glass fraud and abuse by helping to educate the public and seeking meaningful reform to the law, including removing the assignment of benefits from Florida statute and prohibiting glass shops from offering inducements to consumers.

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