"Low self-esteem hits home in the shop when it undervalues your service and that lowers your hours/RO, despite how much you perceive yourself as a 'service-oriented, friendly, kind and an attentive listener.'"
Posts published in “Education & Training”
Johnson will discuss how repair shops are adapting to new calibration requirements and how the industry supports the service industry’s efforts.
The 60th annual KOI Auto Parts-Federated Cavalcade of Customs will offer more training for professional service technicians and shop owners.
The California Autobody Association's employment counsel, Cory J. King, will explain major changes in California employment laws for 2020.
"Shops can’t live off how good business has been, they have to continue to grow and get better."
The training event and trade show is expected to sell out; early-bird registration for members ends Jan. 29.
This is part two of a four-part series by Dave Schedin, who has more than 40 years in the automotive field and has coached shops to higher profitability since 2006.
