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Posts published in “Columnists”

Avoid the blame game and lift up your shop’s team

Have you ever experienced a week where things start going wrong on Monday morning and before you know it the whole week has been a massive train wreck? Sales go down, comebacks roll in — you get the idea. If you’re like most, you know exactly what I’m talking about.

Pandemic awakens direct repair shop programs

Even though DRPs can provide customers with additional convenience and benefits, it does not imply that repairers who do not participate in DRPs don’t also offer the same services.

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