A wrong incentive plan can demotivate service advisors. But more often than not, I see the opposite, where the pay plan is overpaying for the results being produced.
Posts published in “Columnists”
Businesses today invest heavily on technology for learning, which they should. But permit me to suggest that more emphasis should be put in developing their leaders.
The vehicle service and repair industry will be reset to a new normal which, going forward in a post-pandemic era, will be continuously redefined and redesigned.
'You sometimes you just never know what will bring new business into your shop,' says Paul Grech.
Did the tech find the work and then the advisor sold it or, did the advisor sell it and the tech confirmed it? The answer should be “yes."
I saw it argued recently that the long-building technician shortage is attributable, with no qualifications whatsoever, to technician pay.
Many shop owners expect people will come flocking to their business because of how Covid-Safe it is. They may be in for a rude awakening.
