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Posts tagged as “automotive education”
The number one reason a customer will leave you is for lack of appreciation, and the vehicle final delivery and invoice is critical in raising customer satisfaction
“Businesses need to understand now more than ever how best to handle the human dynamics affecting their employees, customers and communities," says Michael Smith
Imagine getting a bucket of ice-cold water thrown at you unexpectedly. That’s what this pandemic feels like.
Most shops “sell” parts and labor with dollars attached to it as their value. However, what customers really want to buy is peace of mind.
Find out how close they are to a “top performer” before proceeding and spending time and resources with the applicant.
Available for viewing on the Federated YouTube channel, some of the vehicle system topics covered in the videos include brakes, air filters, alignment, oil changes and batteries.