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Aftermarket Matters

The paradigm of auto shop sales needs to change

“Customers want to believe that an estimator cares about their problems and needs. They want to know that someone is explaining and educating, not selling.”

ASE Section 609 update webinar

The National Institute for Automotive Service Excellence (ASE) is hosting a free webinar on Thursday, March 26, entitled “ASE Section 609 Update and Other MVAC Service News.”

Auto Value and Bumper to Bumper names Illinois man 2020 technician of the year

Mark Calzia of M.C. Tire & Automotive in Moline, Ill., is the 2020 Technician of the Year. Mark Calzia (left) achieved the highest score on a custom ASE exam given to U.S. finalists in San Antonio, Texas. On his left is JC Washbish, vice president of sales and marketing for Auto Value and Bumper to Bumper.

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