Survey of 1,000 U.S. drivers ages 25-65 tracks how they approach vehicle repair, costs and trust in service providers
Palm Beach Gardens, Fla.—A recent September survey of 1,000 U.S. drivers ages 25-65 tracks how they approach vehicle repair, costs and trust in service providers. Among the findings, the report states that 66% of would not be able to afford an unexpected car repair.
The following are additional key takeaways from the Midas 2026 Consumer Pulse Survey.
1. Financial pressure
• 51% report moderate to extreme pressure from owning and maintaining a vehicle.
• 71% of Millennial drivers (ages 35-44) would struggle to pay an unexpected $500 repair.
Response breakdown for an unexpected $500 repair
• 21% do not know how they would handle it.
• 20% would use a credit card and pay over time.
• 14% would delay the repair as long as possible.
• 11% would borrow from family or friends.
2. Maintenance is being delayed
• 53% delayed or skipped recommended maintenance in the past year; half of those say it’s because they can’t afford it.
Services postponed when money is tight
• 33% — oil changes
• 32% — tires
• 31% — A/C repair
Less likely to be put off
• 19% – brakes
• 17% – fluid service
• 15% – engine repair
• 11% – battery
• 15% – wouldn’t postpone
3. Performing DIY repair
• 37% have attempted DIY repairs they’d normally take to a shop, rising to 46% among 25 – 34 year olds.
• 33% take immediate action when a warning light comes on by researching a self-fix on Google, YouTube or AI.
4. Trust drives service
Top factors in shop selection
• 51% – trust and reputation
• 47% – lowest price
• 45% – transparency before work begins
Most trusted mechanic source
• 43% – family or friend recommendation
• 26% – dealerships
• 20% – national chains
Maintenance priorities when money is tight
• 42% – clear upfront estimate
• 40% – trusted relationship with mechanic
• 37% – flexible payment options
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