CARSTAR Conference 2022 recognizes top system performers at awards gala

CARSTAR recognized the top performers among its franchise partners in the U.S. and Canada

Nashville, Tenn.—CARSTAR recognized the top performers among the CARSTAR franchise partners in the U.S. and Canada for their leadership and performance at the awards gala and closing event of the CARSTAR Conference 2022 on July 15, at the Gaylord Opryland Resort and Convention Center in Nashville, Tenn.

Top Net Promoter Score Award

The top net promoter score (NPS) award recognizes a repair facility’s excellent customer service and satisfaction. The winners are:

CARSTAR Murray’s, Seattle, owned by Kyle Murray, Patrick Murray, Thomas Murray and Wendy Murray
CARSTAR Newmarket, Newmarket, ON, owned by Bisram and Romena Deokinandan

Length of Rental Award

A key performance indicator for the industry, length of rental (LOR) measures a repair location’s efficiency and repair time. The winners are:

CARSTAR Chilton AutoBody, San Bruno, CA, owned by Mike Chilton
CARSTAR Miramichi, Miramichi, NB, owned by Collin Manual

**Scott Paul; Mike Chilton, owner of CARSTAR Chilton; Tony Mammone**

Ironman Award

Recognizing the champion for the CARSTAR network helping other owners in the system and maintaining a strong level of operations and community engagement, the Ironman Award winners are:

CARSTAR Sidney Body, CARSTAR Troy and CARSTAR Piqua, Central Ohio, owned by Tom Martin (Shown below)
CARSTAR Oakville East and West, Oakville, ON, owned by Lorenzo Pellicciotta

**Dean Fisher, collision president, Driven Brands; Tom Martin, owner of CARSTAR Troy, Sidney and Piqua; Sabrina Thring, VP Operations, CARSTAR US; Jeff Labanovich, VP Operations, CARSTAR Canada**

Marketing Award

The marketing award honors the facility owner who connects with the community through innovative marketing initiatives that engage consumers and drive brand loyalty among consumers and drives brand loyalty within their regions. The winners are:

CARSTAR Murray’s, Seattle, owned by Kyle Murray, Patrick Murray, Thomas Murray and Wendy Murray
CARSTAR Torcam Group, Brantford, ON, owned by Javier torres, Liliana Galeano and Sebastian Torres

**Dean Fisher; Kyle Murray’s wife; Wendy and Pat Murray, owners of CARSTAR Murray’s; Jennifer Paulino, VP Marketing, CARSTAR Canada; Kyle Murray, owner of CARSTAR Murray’s.**

“All of these CARSTAR franchise partners are tremendous owners and operators, working very hard to achieve industry leading KPIs and customer satisfaction,” said Dean Fisher, collision president, Driven Brands. “We are honored to recognize their achievements and accomplishments at the CARSTAR Conference 2022.”