Service providers and their customers can use vehicle data for alerts on oil changes, general maintenance, tire service and tire replacement
Ann Arbor, Mich.—Voyomotive has announced that VOYOLink’s Scheduled Service Alerts will automatically notify service providers and their customers when a vehicle requires maintenance. Available alerts include oil change, general maintenance, tire service and tire replacement.
Instead of manually estimating when a vehicle needs service and then contacting customers via postcard or text message, VOYOLink uses vehicle data such as odometer and oil life which are automatically checked against mileage-based manufacturer recommendations. Custom values can also be entered by a service advisor or the vehicle owner.
“VOYOLink’s Scheduled Service Alerts bring a much needed level of automation to vehicle maintenance scheduling — a process that has not been modernized in decades,” said Peter Yorke, CEO of Voyomotive. “Scheduled Service Alerts allow providers to proactively contact their customers and provide a better level of service to this critical $23 billion/year market segment.”
Alerts are sent at 25%, 10%, and 0% remaining mileage/oil life to provide both customers and service providers with advance notice of an upcoming service requirement. Notifications are sent to customers via SMS and email, and are available within the VOYOLink portal.
Service providers can receive alerts in an ERP system including Mitchell 1’s Manager SE. Additionally, VOYO’s Scan Pro feature provides advanced diagnostics which allows service providers to schedule any further repairs concurrent to a maintenance visit.