TechApp supports bi-directional communication between a shop’s back and front of house through all repair order stages
San Francisco—Shop-Ware has launched its latest product, TechApp by Shop-Ware, designed specifically to increase technician speed. TechApp allows repair shops to maximize their technicians’ time, both to fix cars faster and to surface technician value to the customer at all stages of the repair.
TechApp is native mobile and supported on both iOS and Android. It applies smartphones’ embedded technology to use cases specific to automotive service professionals, based on in-depth user research and workflows best suited for the native environment. By harnessing camera, microphone, authentication, user gestures, and touch, TechApp optimizes for service technicians’ needs in a faster, more intuitive interface to improve their efficiency and flat rate production.
TechApp lowers downstream administrative burdens by syncing and automatically organizing technician findings in Shop-Ware’s web application. Unlike traditional DVIs, TechApp supports bi-directional communication between a shop’s back and front of house through all repair order stages (initial inspection, repair, and completed fix) and all contexts of the vehicle’s visit (maintenance, diagnosis, or repair).
Combined with Shop-Ware’s customer-facing Digital Vehicle Experience (DVX), service advisors can curate findings with additional service recommendations.
TechApp fully incorporates tech time tracking, both for shifts (presence at work) as well as flat rate efficiency. Live clocks lend visibility into speed but also when work is undersold (especially diagnostic time), so techs and their shops can stop giving away valuable expertise for free.
TechApp is now available to all Shop-Ware customers. For more information about TechApp, visit Getshopware.com/techapp.