Farmington Hills, Mich.—The new MAHLE CustomerCare Portal provides customers of MAHLE Aftermarket the ability to find out about products, place orders, view order status and order history, and download invoices and bills of delivery once logged in.
“The challenges our customers face on a daily basis require digital means of communication,” said Olaf Henning, corporate executive vice president and general manager MAHLE Aftermarket. “Information has to be available quickly, intuitively, around the clock, and throughout the world. There’s a clear reason for further expanding the range of information we offer — to help our customers operate even more profitably.
“If there are delays in delivery, our new ticketing system in the MAHLE CustomerCare Portal provides prompt assistance. Requests can be submitted easily, their clarification status can be tracked, and they can be processed quickly.”