Delivers training directly to repair facilities for bearing diagnostics, wheel-end service procedures, installation best practices and troubleshooting techniques
Schaumburg, Ill.—NTN, the parent company of BCA Bearings, has announced the official launch of its BCA in the Bay Technician Training Program, a nationwide initiative that delivers hands-on technical training directly to professional automotive repair facilities.
Building on a successful soft launch and growing industry demand, BCA in the Bay delivers practical, real-world instruction focused on bearing diagnostics, wheel-end service procedures, installation best practices, and troubleshooting techniques.
The curriculum is designed for technicians, service advisors, service managers, and parts professionals seeking a deeper understanding of wheel-end systems and the factors that impact vehicle performance and repair quality.
Course content covers bearing fundamentals, bearing failure analysis, diagnostic procedures, NVH troubleshooting, proper removal and installation techniques, and best practices designed to reduce comebacks and improve vehicle reliability.
At the heart of the program are regional technical trainers who travel throughout North America, conducting on-site training sessions for repair shops, distributors, and automotive service professionals. The trainers also develop and continually refine the curriculum.
Each trainer operates a fully wrapped and specially outfitted BCA in the Bay training van, creating a mobile classroom. Training sessions are offered in multiple formats, including hands-on demonstrations, classroom-style instruction, lunch-and-learn programs, and after-hours workshops.
The Experts Behind the Program
The program is led by a team of veteran technical trainers with more than 90 years of combined experience in automotive diagnostics, repair, technical education, and shop operations.
Art Robinson, Technical Trainer for the Western Region, brings more than 20 years of automotive experience as an ASE Master-Certified Automotive and Diesel Technician. A Ford FACT graduate and former Ford/Lincoln Technical Trainer, Robinson specializes in wheel bearing and hub diagnostics, installation, and failure prevention, delivering practical, shop-focused training technicians can immediately apply.
George Gillespie, Technical Trainer for the Central Region, has more than 30 years of experience in automotive repair, shop management, parts operations, and technical training. His programs focus on improving diagnostic accuracy, repair quality, safety, and technician performance while helping service teams operate more efficiently.
Paul Plahn, Technical Trainer for the Eastern Region, brings more than 40 years of experience in diagnostics, repair, leadership, and technical education. An ASE and OEM Master Technician, Plahn has spent more than two decades developing and delivering training for manufacturers, dealerships, and aftermarket organizations, helping technicians improve diagnostic accuracy and real-world repair outcomes.
As the program continues to expand, BCA Bearings will bring additional training opportunities to service centers, distributor locations, trade events, and industry gatherings throughout North America.
Repair shops interested in hosting a BCA in the Bay training session can learn more and submit a training request at BCABearings.com/technical-resources/training/.
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