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This week on Remarkable Results Radio

The free podcast is where service professionals, technicians, business coaches, educators, and industry executives share their success stories

Springville, N.Y.—Carm Capriotto connects aftermarket professionals and Remarkable Results Radio is where service professionals, technicians, business coaches, educators, and industry executives, among others, share their success stories.

The following free podcasts are new and available this week:

Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]   

Recorded Live at the 2022 Transformers Summit with Chris Chesney, Training and Organizational Development at Repairify. Chris takes the common phrase, “You don’t know what you don’t know,” and flips it to “I don’t know THAT I don’t know.” With today’s technology expanding the way it is, there is too much information to memorize and know every piece of knowledge when it comes to car repair. How can we change the way technicians learn? How can we prove their understanding besides a certificate or course completion?

The key talking points for this episode can be found on the website https://remarkableresults.biz/e814


Forget the Past: Focus on the Future [THA 310]

“Forget the Past: Focus on the Future”…sometimes easier said than done. The past is familiar and comfortable. We can also get hung up on our past mistakes, which hinders us from moving forward. Listen to 3 shop owners share their perspectives on the past and the future of the automotive industry.

Watch Full Video Episode
https://www.youtube.com/watch?v=6lhIyxRm2j0   

The key talking points for this episode can be found on the website
https://remarkableresults.biz/a310


A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]

With over 20 years in the hospitality industry, author and trainer Steve DiGioia shares some real world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. Steve has a detailed 57 individual steps for dinner service, what are your steps for customer service?

https://player.captivate.fm/episode/df5975e5-ece9-47cb-ad23-d5404f6a86a9   

The key talking points for this episode can be found on the website https://remarkableresults.biz/e813


Used Car Market – Lauren Fix [AW 140]

On Record with Lauren Fix as she discusses the used car market and the importance of car maintenance.

Watch Full Video Episode

The key talking points for this episode can be found on the website
https://remarkableresults.biz/aw140

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