“Of the 100-plus ‘not-included’ repair procedures we cover in the surveys each year, this is the one that keeps me awake at night,” says industry expert Mike Anderson
Portland, Ore.—The percentage of shops getting paid for the labor involved in inspecting seatbelts (and their associated components) has more than tripled since the question about it first began to appear annually in the “Who Pays for What?” survey series in 2016.
This “not-included” repair operation — for which every OEM has a very specific procedure — is a necessary and required part of a safe collision repair, Mike Anderson of Collision Advice said, adding he will not be satisfied until 100 percent of shops are performing it.
“I know I have been saying this for years, but of the 100-plus ‘not-included’ repair procedures we cover in the surveys each year, this is the one that keeps me awake at night,” said Anderson, who conducts the “Who Pays” surveys with CRASH Network. “Anything less than 100 percent on this question is very concerning because it indicates to me that too few shops are researching OEM repair procedures and are thus not aware of this requirement.”
The industry does appear to be headed in the right direction on the procedure. In 2016, 63 percent of shops acknowledged they had never included it on a final invoice (that’s fallen to about 33 percent today), and of those who had in 2016, more than half (56 percent) said that insurers would never pay for it.
Today, one-third still believe that insurers won’t pay them for the procedure, even while 44 percent of the shops that do charge for it say they get paid all or most of the time by the eight largest national insurers, and another 27 percent are paid at least sometimes.
“I am glad to see the big improvement, but more is needed,” Anderson said. “As an industry, we must accept responsibility for researching and following the requirements for this on every single vehicle we repair.”
The latest quarterly survey is now open
The latest quarterly “Who Pays for What?” survey is now open through the month of July. It focuses on “not-included” frame and mechanical labor operations.
Shops can take the survey at: https://www.surveymonkey.com/r/8CRPC28
Survey participants receive a free report with complete survey findings along with analysis and resources to help shops better understand and use the information presented.
The survey can be completed in less than 15 minutes by anyone familiar with their shop’s billing practices and the payment practices of at least some of the largest national insurers. Each shop’s individual responses are held in the strictest confidence; only aggregated data is released.
The results of previous surveys are also available online (https://www.crashnetwork.com/collisionadvice).
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