A former service advisor discusses importance of advisor and technician relationships, advice on shop turnover, and selling diagnostic time.
Posts tagged as “service advisor training”
It's not always easy trying to figure out what the best move for your shop is. When it comes to selling auto service professionally and ethically, Bob Cooper advises where the focus needs to be.
Help your advisors maximize sales, customer satisfaction and your shop’s profits with these important tools from Elite's Bob Cooper.
When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It’s too much money”, or “I’d like to think it over.”
The AAPEX Repair Shop HQ Online Training Series continues in June with two free sessions geared toward shop owners, technicians and service advisors.