Videos can increase the likelihood that customers will approve additional needed repairs, though differences among consumer demographics exist.
Posts tagged as “millennials”
New study finds significant differences on how to best communicate with Millennials, Gen Xers and Baby Boomers.
Generational changes alter Do-It-For-Me vehicle repair volume with Gen Z expected to have significant impact by 2025.
One-quarter of Americans say they would be likely to buy an electric vehicle for their next auto purchase, with Millennials leading the way (30%).
Millennials and Gen Xers have more trust in purchasing repairs from eCommerce platforms and large eSellers than in dealing directly with local repair shops.