Insurers will have challenges as they confront a marketplace in which 38% of customers are currently not "very satisfied."
Posts tagged as “customer satisfaction”
Tire traction and handling satisfaction experiences the biggest year-over-year decline of any other factor, driving down loyalty.
Customer satisfaction survey outlines areas of improvement and challenges for dealership service improvement scores.
Free webinar, Dec. 5, will present takeaways for repairers on how industry collaboration can lead to higher customer satisfaction, loyalty.
Auto insurers face a tightrope of increasing their premiums while still losing money and maintaining customer trust levels.
Insurers that have improved the most in overall satisfaction have done so in two key customer areas.
Service advisor knowledge continues to be a major satisfaction issue among BEV owners, along with high recall rates.
