The number one reason a customer will leave you is for lack of appreciation, and the vehicle final delivery and invoice is critical in raising customer satisfaction
Posts tagged as “computrek”
Peace of mind is what customers want when they leave your shop today. Go pro. Be professional in your value presentation skills with your customers. Service advisor workshops and webinars are a good place to start.
The most ethical thing you can do for your customers is to be profitable so you can afford to give them industry-leading warrantees, hire the best of the best and still be here amidst any economic crises.
Most shops “sell” parts and labor with dollars attached to it as their value. However, what customers really want to buy is peace of mind.
Find out how close they are to a “top performer” before proceeding and spending time and resources with the applicant.
Implementing a process that assesses the candidate prior to hiring will determine if they are a natural top performer for your position.
"If you were an employee, how would you like to be led — as a dedicated employee with personal job responsibility or be controlled and managed?"
