The panel discussion will take place Thursday, April 23, 3 p.m. PST, on the ASA Northwest Facebook page.
Aftermarket Matters
One Saturday, I got a call from the United States Secret Service and they wanted to know if I could repair the President's car. The next thing I know is my whole block is surrounded by police cars and city streets are taped off.
Peace of mind is what customers want when they leave your shop today. Go pro. Be professional in your value presentation skills with your customers. Service advisor workshops and webinars are a good place to start.
One way to fix a cash-flow problem is to finance accounts receivable. This solution provides many of the benefits shop owners would normally realize from quick payments, without requiring insurance companies or organizations to pay more quickly.
“We told them we’d get through this together as a team and a family — no one gets left behind. You could just see the relief and the pressure lifted off of them,” says Travis Troy, co-owner of Honest Wrenches
“It’s fascinating to see how the type and cost of car repairs have changed over the years as the number of sensors and subsequent fixes on most vehicles has nearly doubled,” said Ieon C. Chen, CEO, CarMD.
'ADAS Calibrations—Do It Right and Document What You Do,' will be held on Tuesday, May 19, at 11 am CST. All industry segments are invited to attend.


