As wait times increase, service departments need to jump on customer-preferred communication technology now or risk being left behind.
Aftermarket Matters
As a former technician for brands such as Ferrari and Mercedes-Benz, Finnerty will leverage his experience to more deeply connect and engage with members.
The sold-out show last week marks the event’s 30th anniversary that celebrated with records for attendance, training and exhibitors.
Shiju Thomas isn’t your typical new shop owner. After growing tired of wearing a suit every day in the private equity world, he set off to become an independent repairer.
The acquisition includes four dealerships and a NAPA Auto Parts store in Muscatine and DeWitt, purchased from Kreiger Motor Company.
After choosing to forego the traditional college experience, Kate Martin chose to blaze her own unique trail as a woman in automotive.
The original 800-square-foot shop, established in 2011, has grown over the years and now occupies a 15,000-square-foot building.
