The company has added 57 new stores in the first half of 2021 among its three brands of ABRA, CARSTAR, and Fix Auto USA
Charlotte, N.C.—Driven Brands Collision, home of ABRA Auto Body Repair of America, CARSTAR and Fix Auto USA, has announced strong operational performance across its three brands while adding 57 new stores in the first half of 2021.
ABRA Auto Body Repair of America continues it’s returned-to-shop metric, maintaining its commitment to repair vehicles right the first time. The CARSTAR customer experience has an average 4.8 Google review rating across its more than 11,000 new reviews in 2021. While Fix Auto USA continues to outpace industry standards in its repair versus replace targets, the company stated.
“Each of our brands is unique and has varying regional presence across the U.S., but all brands are focused on providing premier collision repair experiences,” said Dean Fisher, president of Driven Brands Collision. “We are proud to see our owner-operators maintain the highest level of collision repair excellence in their respective markets across the country, even as volume returns to normal levels due to an increase in vehicle miles traveled.”
The organization installed a proprietary digital education site, Collision University, in the first half of 2021. It created franchise services and claims services departments, that include OEM support and an expanded central review team. Each brand also continues to grow its operational support teams in the field providing dedicated coaching to owners.
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