Study evaluates auto insurance providers with metrics including level of trust, price for coverage, product/coverage offerings, problem resolution and more
Edmeston, N.Y.—NYCM Insurance has earned the top spot in the state, ranking No. 1 in customer satisfaction among New York auto insurers in the J.D. Power 2025 U.S. Auto Insurance Study. The company also holds the highest state ranking in Price for Coverage as well as Best Product/Coverage Offerings.
“This recognition is an incredible honor and a clear reflection of our team’s dedication to creating meaningful, positive experiences for our customers,” said Cheryl Robinson, President and CEO of NYCM Insurance. “We are proud to celebrate this accomplishment alongside our team, who consistently shows up to offer care, hope, and courage with every interaction for our customers, agents, business partners, and one another.”
The J.D. Power U.S. Auto Insurance Study evaluates customer satisfaction with auto insurance providers across seven core dimensions: level of trust, price for coverage, people, ease of doing business, product/coverage offerings, problem resolution, and digital channels. The 2025 study is based on responses from 48,121 auto insurance customers and reflects data collected from May 2024 through April 2025.
The 2025 study also found that while overall customer satisfaction is trending slightly lower than last year (down 2 points to 644 on a 1,000 point-scale), NYCM Insurance scored 652, 8 points higher than the industry average.
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