The platform is designed to fully digitize the estimating process for qualified repairable claims, expanding digitization of auto claims, and speeding processing time
Chicago—CCC Information Services Inc. has announced plans for straight-through auto claims processing with the launch of CCC Estimate – STP. To be previewed at CCC’s conference in May, CCC Estimate – STP will employ advanced AI, insurer-driven rules, and CCC’s network connections to automatically initiate and populate predictive, detailed, and actionable estimates in moments.
CCC Estimate – STP is designed to fully digitize the estimating process for qualified repairable claims, expanding the digitization of auto claims, speeding processing time and elevating the customer experience.
It will use a combination of technologies, data, and partner connections to generate a comprehensive estimate. Line-level detail, including parts, labor operations and hours, and taxes for each repair are designed to make estimates actionable and to deliver speed and transparency to policyholders.
CCC’s AI solutions will assess and visually depict vehicle damage, while estimating logic, derived from processing 16 million claims annually, will work with insurer-directed business rules to digitally generate estimates. The new offering will be configurable by insurer, including claim eligibility thresholds and policyholder experience objectives. CCC Estimate – STP will be part of the CCC Cloud, which creates connections and digital continuity among insurers, collision repairers, automakers, and parts suppliers.
“We expect the industry will be able to realize automated estimating in mere minutes,” said Shivani Govil, chief product officer, CCC.
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