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Artificial intelligence offers relief to collision shop labor shortages

AI solutions integrate into CCC ONE repair process and automates initial damage assessments to jump start estimating process

Chicago—CCC Intelligent Solutions Inc. announced on Wednesday the introduction of its applied AI to collision repairers, offering relief to a community hit particularly hard by national labor shortages. The new AI-powered solutions integrate into the repair process of CCC ONE users, automating initial damage assessments and jumpstarting the estimating process.

Repair Cost Predictor generating a repair cost prediction of damage for consumers, while Mobile Jumpstart uses AI to pre-populate an initial estimate from a user’s mobile phone. Both solutions save an estimator’s time by streamlining labor-intensive tasks.

Repair Cost Predictor, a feature of CCC Engage, applies AI to digital photos of vehicle damage submitted by consumers, generating a predicted range for the cost of repair in seconds. The tool helps inform consumers about the potential extent of damage to their vehicles so they can determine next steps, including if they want to file a claim. It also allows them to schedule an appointment for a detailed estimate with their selected repair facility.

Mobile Jumpstart, a feature of CCC ONE Estimating IQ, enables technicians to initiate the estimating process right at the vehicle using their smartphones. Advanced AI analyzes vehicle damage photos and pre-populates estimate lines using AI developed with millions of historical data points contained within CCC’s system.

It also provides recommendations to repair, replace, or remove and install parts. Mobile Jumpstart allows repairers to initiate estimates on the spot, sync work and use AI technology for more accurate estimates.

Both Repair Cost Predictor and Mobile Jumpstart are available to shops via CCC ONE, CCC’s cloud-based platform that improves every stage and level of the collision repair cycle, including the consumer experience.

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