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Strengthening your warranty roadmap in a customer-first connected world

Vehicle Service & Warranty Lifecycle Summit is two days featuring 40-plus speakers, seven tracks, eight networking hours and tech expo

Southfield, Mich.—MAPconnected Vehicle Service & Warranty Lifecycle Summit, Oct. 25 – 26, to be held at the Westin Southfield, Mich., is a gathering for motor vehicle executives responsible for the design and execution of warranty, recall, aftersales, technical services, customer care and aftercare support services.

Attendees can benefit from peer benchmarking and networking among senior leaders from automotive, powersport, bus, truck, construction and agricultural OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

Download agenda here.

Key Event Pillars:

  • Warranty Strategy & Quality Management
  • Technical & Field Service Operations
  • Service Operations & Parts
  • Financial Services & Extended Service Contracts
  • Legal & Regulatory Compliance
  • Connected Customer & Recall
  • EV: Designing & Marketing Services & Products

Confirmed Speakers:

• Ben Blash, Warranty Business Admin Lead – Audi of America

• Scot Eisenfelder, Chief Executive Officer – Apco Holdings

• George Joseph, Warranty Parts Logistics and Supplier Recovery Manager – BMW

• Jennifer Jones, Global Lifetime Warranty Manager – Ford Motor Company

• Kreg Kukor, VP Quality – Faurecia Seating

• Anthony Inclima, GPSC Warranty Performance Supervisor – General Motors

• Jose Clemente, Warranty Performance & Parts Review Supervisor – General Motors

• Kolby Rath, Aftermarket Services Portfolio Manager – John Deere

• Josh Bass, VP Product Development – JM&A Group

• James Davies, Vice President Repair Analytics Division – J.D. Power

• Erich Coit, Director of Warranty – Kenworth Truck/Paccar

• Andrew Conville, Dir of Aftersales, Parts & Services – Magni Telescopic Handlers

• Henry Glover, Manager IC Service Engineering & Warranty Failure Analysis – Logisnext

• Joe Werth, VP, Integrated Warranty, Total Cost of Ownership & Uptime – Navistar

• Paul Rogers, Senior Manager Warranty – Nissan Group of North America

• Tom Gianfermi, Manager Warranty Administration – Stellantis

• Ryan Kooiman, Director of Training – Standard Motor Products

• Davis Jose, Field Quality Assurance Manager – Subaru

• Atul Macwan, Manager Warranty Parts Return & Systems – Volkswagen Group of America

• Peter Dentler, Warranty Program Manager – Volvo & Mack Trucks North America

• Ed Roberts, COO – Bozard Ford Lincoln

For more information, contact Pam Walter, or visit

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