AGSC debuts the CSR and Glass ADAS Specialist training and certifications at Auto Glass Week, Sept. 9-11, at the Reno-Sparks Convention Center in Nevada
Garrisonville, Va.—The Auto Glass Safety Council (AGSC) is launching two brand-new certification programs at Auto Glass Week in September: AGSC Certified Glass ADAS Specialist and AGSC Certified Customer Service Representative.
• AGSC Certified Customer Service Representatives will solidify their knowledge of customer service fundamentals, such as how to handle an upset or confused customer, as well as the Automotive Glass Replacement Safety Standard (AGRSS).
• The AGSC Glass ADAS Certification verifies that the technician understands how the major components of Advanced Driver Assistance Systems (ADAS) work, why recalibration is necessary and how to do it. It also ensures that the technician knows how to operate the recalibration systems.
“AGSC also highly recommends that technicians get certified by their recalibration system’s manufacturer,” said Jeff Olive, AGSC’s director of quality and training and the head of the education committee. “This new certification will verify that they’ve retained that knowledge and give them the AGSC stamp of approval.”
As the chair of AGSC’s ADAS committee, AGSC President Jacques Navant helped develop the certification. “As ADAS develops, there are a lot of gray areas and misinformation out there. This certification will establish a baseline for technicians to know they’re recalibrating properly. This is the first certification of its kind. Some of the industry’s best assembled the materials for the program.”
Olive added, “CSRs should know the AGRSS standard to prepare for any questions a customer may ask that pertain to a safe installation. That includes explaining minimum drive-away times or why windshield-mounted cameras have to be recalibrated.”
AGSC debuts the CSR and Glass ADAS Specialist training and certifications at Auto Glass Week (AGW) 2025, taking place Sept. 9-11, in Reno, Nev., at the Reno-Sparks Convention Center, Halls 1-2.
CSRs or technicians attending AGW can get live training to prepare for and take the tests for free. Attendees can leave AGW 2025 with up to eight new certifications: AGSC’s Replacement and Repair certifications and certifications from adhesive manufacturers Dinol U.S. Inc., DuPont, SIKA and SRP Products, and the new CSR and Glass ADAS Specialist certifications.
All training and testing is free to all AGW attendees.
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