Here’s a checklist of 10 criteria that I am certain can help you take your shop right to the top.
Posts published in “Columnists”
When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It’s too much money”, or “I’d like to think it over" — because they don't know how to handle objections.
Some automakers are getting serious about joining Tesla, the first to offer “native” insurance to California drivers, in this dramatic market disruption and potentially lucrative realm
You’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the prices you charge.
To maintain strategic alignment, a company’s employees, culture, structure, and process have to flex, adapt, and react as the strategy itself shifts.
Veterans are trained to be trainable, and as service members are expected to continuously learn and develop — they master adaptability Author’s Note: I have…
Contrary to the plaintive cries of several suppliers and distributors, product from China is not our biggest market problem. Spoiled customers are ... and we can’t give stuff away fast enough.
