If you're not trying to stay in front of your best customers and maintain your relationship, you're giving your competition permission to take them away from you.
Posts published in “Columnists”
On-demand vehicles and ride-sharing will continue to have an impact on our industry, but how it will impact your business will depend greatly upon your company’s organizational views.
It doesn’t cost to belong to a trade association — it can pay you big dividends.
Here’s a checklist of 10 criteria that I am certain can help you take your shop right to the top.
When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It’s too much money”, or “I’d like to think it over" — because they don't know how to handle objections.
Some automakers are getting serious about joining Tesla, the first to offer “native” insurance to California drivers, in this dramatic market disruption and potentially lucrative realm
You’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the prices you charge.
