Customers might expect a high-touch, world-class experience from large dealerships, luxury brands and the likes of Amazon, but now they can get the same experience from Joe’s Garage.
Posts published in “Columnists”
Leaders have a key role in unlocking the potential of employees, and should be a key element in the annual employee performance review.
Your brand — your image — is built on promises kept, not just good intentions. And there’s nothing more dangerous than a customer who feels betrayed.
It is imperative that shops are prepared to service ADAS, especially considering that many ADAS parts are expensive, generate profit, and can be easily damaged.
Tips for entry-level techs and some advice for what they don’t always teach in the classroom.
After deciding college wasn’t for her, Colorado's Jodie Cordova began charting a long and successful career in automotive that continues today.
If you're not trying to stay in front of your best customers and maintain your relationship, you're giving your competition permission to take them away from you.
