Her brakes had stopped working and she was still driving, unable to slow down or stop. I asked if she had called the police and she said no — she had called us first.
Posts published in “Columnists”
It’s often the case that one too many shady shops gouged prices, recommended extra repairs, or didn’t stand behind their warranty in the past.
If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter?
A little humor can go a long way in turning an auto repair experience into a pleasurable one for customers.
If you sacrifice all of your free time, family time and health and well-being, you can oversee every aspect of your shop, and grow your business — but there’s a better way.
When people tell me that I’m “so lucky” to be in a city like Denver, to have so many potential customers so close, or to be close to a main road, I laugh — our shop is literally in a hole.
Listen to Elite Worldwide's Chris Monroe share his experience — and savings — by investing in his shop's uniforms and rags rather than a paid service.
