Founded by a husband-and-wife team in 2022, the shop specializes in advanced collision repair, including electric vehicle services
Santa Ana, Calif.—CSN Collision, which has has over 400 global locations in North America and Europe, has announced the addition of CSN Collision Gabe’s, a family-owned ICAR Gold-certified collision repair facility in Santa Ana, Calif., to its growing North American network.
Founded by husband-and-wife team Gabe and Autumn Carrillo in 2022, the shop specializes in advanced collision repair, including electric vehicle services.
Gabe Carrillo’s journey to ownership began after years of working at other shops, where his customer service and technical skills brought a loyal following, he said. “A long-time customer once asked me, ‘Why don’t you start your own shop?’ It wasn’t the big shop name they followed, it was the trust and care I provided. That was the push we needed to take the leap.”
Carrillo stated that the shop’s dedication to service was recently highlighted when his team helped an Uber driver who didn’t speak English after an accident. He arranged a translator, explained the entire repair process, coordinated with insurance, expedited parts, and prioritized the repair to get him back to work as quickly as possible.
“Our goal is to treat every customer like a VIP and every vehicle as if it were our own,” he said. “From start to finish, we make sure people feel informed, cared for and confident they’re in the right place.”
With Santa Ana’s population of more than 310,000, CSN Collision Gabe’s also plays an active role in the community. The shop partners with Santa Ana Unified School District (SAUSD) to provide hands-on learning opportunities for high school students, teacher appreciation initiatives, and professional development tours for business and auto repair programs.
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