Collision facilities are now required to maintain, or expand, existing capabilities and auto insurers need to account for the additional repair operations.
Posts tagged as “auto insurers”
Body shops evaluated how well each insurer’s policies, attitude and payment practices ensured quality repairs and customer service for motorists.
Approximately 21 percent of surveyed collision shops say they are paid “always” or “most of the time” for scan charges by the largest eight auto insurers.
Insurers will have challenges as they confront a marketplace in which 38% of customers are currently not "very satisfied."
Companies received grades in terms of how well those carriers’ claims practices help promote quality repairs and customer service.
Auto insurers face a tightrope of increasing their premiums while still losing money and maintaining customer trust levels.
Collision repairers can help consumers understand differences among insurers that deliver quality repairs and service — and those that don't.
