Introduced in 2020, the award went to just four AAR facilities out of 7,000 across the country for achieving the highest standards of service
Salem, Ore.—The AAA Approved Auto Repair (AAR) program has recognized P&M Automotive in Salem, Ore., as one of its top shops in the U.S.
Introduced in 2020, the award went to just four AAR facilities out of 7,000 across the country for achieving the highest standards of service. The criteria included meeting all AAA Approved Auto Repair program requirements, earning a customer satisfaction “rating of 95 percent or higher, and exhibiting a commitment to their communities and the industry.
To earn the AAR designation, shops are inspected by AAA service specialists, who evaluate their cleanliness, equipment, staff technical training, and technician certifications. AAA also checks with government and consumer agencies, performs an insurance and financial back ground check, and surveys customer satisfaction.
P&M Automotive, an Northwest Automotive Trade Association (NATA) member since 2001 and NAPA AutoCare Center, exceeded all of those tests, according to NATA, and has been providing repair to Salem and surrounding areas since 1975. The shop was also recognized with the 2020 Statesman Journal‘s “Best of the Mid-Valley Winner,” a community choice award.